Hello again everyone! So we totally had our meeting and we talked about a lot of stuff. It went waaay better than expected and we even had time after to ask the chat room for anything we could go over for them. Allow me to share what we conclusions we came to and then you can get onto commenting/discussing them!
Public Relations role/position
The main reason this was proposed in the first place was because, in light of recent events, it was necessary for us to find a means to prevent such situations from happening again. But in a full on analysis and consideration, we realized that this position would be not only a bit awkward relative to the other positions, but that it by itself is only necessary because of a severe weakness in our already established staffing system.
What happen previously when our members needed to confront our staff on an issue was to directly go to the admins whom are not necessarily fully integrated with all the members. This created a gap and disconnect between normal members and the top brass so to say. There is already a role that links these two together, and lately it has been suffering with little being done about it.
Moderators already interact with members a lot in chat and get pretty involved in approving their character sheets. At the time of our incident the other week, we failed to really consider that we have 1 daily active moderator. On top of that, moderator roles and expectations are not ever provided or even drafted.
So in light of this, we will be doing three things. One, we will be making a clear and defined list of responsibilities for not just only Moderators, but Admins and Chat box Mods as well. Two, the 'public relations' role/idea will merge into the moderator position. This isn't really much of a merging because the role itself kind of assumes this once it gains structure with the other roles. Three, we are gonna need moar mods.
Having a solid and active moderator base with clear roles should give good middle ground to bridge the gap between admins that may not be as well aware of the member situation with the members themselves.
Consequences for staff
For the moment, this idea has not been developed as much because doing so before we have solidly figured out our staffing would probably be premature and require rewritting a bunch and stuff. I hate writing lots of rules stuff. Thats 1nc job.
Once we have a clear defined list of duties and such for the staff members we will have a much better idea on what each role operates as and thus write out consequences for abusing them.
Bonus! Chat box moderator and promotion pyramid!
Thanks to Sunny for asking, we thought of a pretty cool and more independant promotional system. We always can use more staff, and while we have been very picky in the past for picking Moderators, admins cant be in charge of promoting everything. So here is the scoop.
Chat box moderators can be picked by Moderators independently of the admins if they wish. From there, they can become a Moderator themselves if the majority of them(moderators) approve with a nod from the admins (cause only admins can add mods to the group). From there, admins can pick a moderator to be an admins if they want with majority vote.
It seems to work in theory, but I think we can flex it around if necessary to make it work.
So that's what we have come to so far. Please leave us some feedback and tell us what you think.